Author:Chuck

Capturing the Millennial Energy Force

  Two of my favorite millennials are Kelli Meyer, Director for Student Involvement, University of Bridgeport, and Erin Santa Mercede, Director for Leadership Programs, Bridgeport Regional Business Council.  Kelli and Erin also in leadership positions of Thrive, a millennial group promoting both the personal and professional...

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Robust Retention The Development Imperative

A tight labor market and changing demographics demand that companies rethink their approach to talent management and retention, which has traditionally focused largely on the approximately 15% of the workforce that has been identified as “high potential” (HIPO). With U.S. unemployment rates at a near-historic...

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Why There Is No Culture Neutral

Recruiters and trusted advisors always recommend that you make sure you’re a “cultural fit” with an employer—and with good reason. An entrepreneurial soul may feel restricted at a company that favors the tried and true; likewise, a relationship-oriented person may feel out of place when...

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Leadership in the Digital World

On May 11th, 1997, a chess-playing IBM computer dubbed “Deep Blue” beat grandmaster Garry Kasparov. The Russian prodigy had won the first game, lost the second, took a “draw” on the next three, and lost the final. Incredulous, he suggested that the computer had been...

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Customer Experience: Where’s the Love?

At my recent annual physical I was reminded how each and every employee of any organization is an emissary of that institution and bears the corresponding responsibility. As I walked into the reception area and approached the young lady at the desk, her gaze remained...

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