Leadership

Looking for work in a Covid World — it’s possible

Being unemployed or under-employed and searching for work during the coronavirus pandemic certainly presents unusual challenges, especially when most work environments are still under a quasi-lockdown. In the U.S. alone, the furloughs and layoffs of more than 25 million wage-earners has adversely affected the economy,...

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Are Colleges and Universities About to be Schooled?

Google’s recent launch of a selection of short, affordable professional courses for students who want to learn how to perform specific jobs has seemingly escaped the attention of the masses. I believe, however, that it should be a wake-up call, particularly to colleges and universities....

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Resilience a lesson from Nelson Mandela

Resilience: a lesson from the grand master

Shortly after the coronavirus pandemic hit American shores and we began a period of isolation, I started reading Long Walk to Freedom, Nelson Mandela’s amazing autobiography chronicling his incredible life’s journey. I was interested in how different people react and adapt to a crisis; after...

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Jack Welch – a complex man with a complex legacy

The first and only time I met Jack Welch was in early November of 2017. He was at Sacred Heart University to visit the College of Business, which bears his name.  As a trustee of the University, I had come out to greet the legendary...

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Robust Retention The Development Imperative

A tight labor market and changing demographics demand that companies rethink their approach to talent management and retention, which has traditionally focused largely on the approximately 15% of the workforce that has been identified as “high potential” (HIPO). With U.S. unemployment rates at a near-historic...

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When It Comes To Work, Let’s Agree It’s Ok To Disagree

How Going with the Flow Can Lead to Organizational Failures When it comes to the workplace, when did we become so obsessed with going along to get along?  Somewhere along the way, we became afraid to show a healthy dose of disagreement. We have become so...

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Why There Is No Culture Neutral

Recruiters and trusted advisors always recommend that you make sure you’re a “cultural fit” with an employer—and with good reason. An entrepreneurial soul may feel restricted at a company that favors the tried and true; likewise, a relationship-oriented person may feel out of place when...

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Leadership in the Digital World

On May 11th, 1997, a chess-playing IBM computer dubbed “Deep Blue” beat grandmaster Garry Kasparov. The Russian prodigy had won the first game, lost the second, took a “draw” on the next three, and lost the final. Incredulous, he suggested that the computer had been...

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Customer Experience: Where’s the Love?

At my recent annual physical I was reminded how each and every employee of any organization is an emissary of that institution and bears the corresponding responsibility. As I walked into the reception area and approached the young lady at the desk, her gaze remained...

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