Leadership

Robust Retention The Development Imperative

A tight labor market and changing demographics demand that companies rethink their approach to talent management and retention, which has traditionally focused largely on the approximately 15% of the workforce that has been identified as “high potential” (HIPO). With U.S. unemployment rates at a near-historic...

Read More

Why There Is No Culture Neutral

Recruiters and trusted advisors always recommend that you make sure you’re a “cultural fit” with an employer—and with good reason. An entrepreneurial soul may feel restricted at a company that favors the tried and true; likewise, a relationship-oriented person may feel out of place when...

Read More

Leadership in the Digital World

On May 11th, 1997, a chess-playing IBM computer dubbed “Deep Blue” beat grandmaster Garry Kasparov. The Russian prodigy had won the first game, lost the second, took a “draw” on the next three, and lost the final. Incredulous, he suggested that the computer had been...

Read More

Customer Experience: Where’s the Love?

At my recent annual physical I was reminded how each and every employee of any organization is an emissary of that institution and bears the corresponding responsibility. As I walked into the reception area and approached the young lady at the desk, her gaze remained...

Read More

Why Too Many Managers Fail

Over the past three decades, I have promoted scores of individuals into management positions -- often with disappointing results in the early years, despite a seemingly rigorous selection process. It’s not that these folks were abject failures in their new managerial roles. It’s just that...

Read More

When Behavior Trumps Performance

For several years now a good friend and I have been running on a well-established trail in his town. Our conversations are far ranging, from politics to the stock market to our respective work environments. For almost as long we’ve been running, my buddy has...

Read More