Leadership

When It Comes To Work, Let’s Agree It’s Ok To Disagree

How Going with the Flow Can Lead to Organizational Failures When it comes to the workplace, when did we become so obsessed with going along to get along?  Somewhere along the way, we became afraid to show a healthy dose of disagreement. We have become so...

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Why There Is No Culture Neutral

Recruiters and trusted advisors always recommend that you make sure you’re a “cultural fit” with an employer—and with good reason. An entrepreneurial soul may feel restricted at a company that favors the tried and true; likewise, a relationship-oriented person may feel out of place when...

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Leadership in the Digital World

On May 11th, 1997, a chess-playing IBM computer dubbed “Deep Blue” beat grandmaster Garry Kasparov. The Russian prodigy had won the first game, lost the second, took a “draw” on the next three, and lost the final. Incredulous, he suggested that the computer had been...

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Customer Experience: Where’s the Love?

At my recent annual physical I was reminded how each and every employee of any organization is an emissary of that institution and bears the corresponding responsibility. As I walked into the reception area and approached the young lady at the desk, her gaze remained...

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Why Too Many Managers Fail

Over the past three decades, I have promoted scores of individuals into management positions -- often with disappointing results in the early years, despite a seemingly rigorous selection process. It’s not that these folks were abject failures in their new managerial roles. It’s just that...

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When Behavior Trumps Performance

For several years now a good friend and I have been running on a well-established trail in his town. Our conversations are far ranging, from politics to the stock market to our respective work environments. For almost as long we’ve been running, my buddy has...

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Requiem for the Annual Performance Review? Not So Fast…

The year was 1981, and I had just been hired by Combustion Engineering in Ottawa as a fledgling HR staffer. The annual performance review quickly became the bane of my existence; it was clear managers were not taking the process seriously. I brought my complaint...

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Building the CEO’s Kitchen Cabinet

When President Andrew Jackson assumed office in 1829 as the seventh President of the United States, the Cabinet that he had appointed was ruptured by dispute, largely the result of an ongoing battle between Vice President John C. Calhoun and Secretary of State Martin Van...

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